The blonde female server that was working on the patio on Wednesday at 5 PM was excellent. Great customer service, very polite and friendly and remembered everyone's orders in our rather large group. She was attentive and anticipated drink refills. She is one of the best I've experienced here. The service upstairs on my past few visits has been lackluster at best. It's taken forever to get my check, no one comes around regularly for drink refills or to check on you. I must say that I am very disappointed at their newly enacted policy that requires patrons to sit on the patio or at the bar to get the Happy Hour specials. We can no longer sit upstairs to partake of the specials. This is utterly ridiculous and whomever came up with this new policy is obviously not someone skilled in attracting and in our case retaining loyal customers. I can assure you that when it's soon 90 degrees outside, our large party will NOT be sitting at the patio, and if King Street Grille won't allow us to have Happy Hour pricing upstairs, we simply won't visit King Street Grille and the 10-12 in our party will start going elsewhere. Given the lackluster business at this mall in general, I would think that KSG would do everything within their power to attract and retain business, not run it off with ill-conceived "new policies".